Booking Conditions for Bay Retreat Villas
Arrival days and durations
Any arrival day and duration, unless otherwise stated, subject of course to space and self-catering usually minimum 3 nights.
Holiday costs
All prices include VAT where applicable.
Standard tariff for all properties
If your holiday duration cuts across two price bands the applicable rates are combined on a pro rata basis.
Holiday specials for all properties
Where "Added Value" offers and/or meals are included, all prices are quoted per person based on arrival date.
HOTEL
All prices are quoted per person and comprise bed and breakfast daily or half board (if applicable) commencing with dinner first day and ending with breakfast last day. NB where special dinner prices are quoted they are only valid when reserved in advance at the time of booking and for the full holiday duration.
APARTMENTS, VILLAS AND COTTAGES
Standard tariff
All prices are quoted per unit on a self catering basis (or per person on holiday specials). Where Porth Veor Villas and Apartments booked with breakfast and/or dinner as de luxe hotel accommodation, all meals are quoted per person.
Group bookings
Groups are most welcome, special prices on request. Please note that under certain circumstances all-male/female groups may not be accepted or, may be subject to an additional loss/damage deposit. Please check at the time of booking.
Reservations
Simply contact us by 'phone, fax or e-mail to check availability or where applicable you can book online. Early booking is advisable, especially for peak dates or where there are specific requirements.
Money matters and contract information
A deposit of £75 per adult (hotel bookings), or £150 per unit (apartment, villa and cottage bookings including all holiday specials), per week (or part week) is payable. Full payment please if booking is made within one calendar month of arrival. A full confirmation and account will then be sent to you confirming our contract with you. Please note, in respect of the vast majority of our featured self catering properties, these are privately owned and we act as agents only for those owners and are not principals. Further details can be supplied on request. Balances are required one month prior to arrival. No further reminder will be sent and bookings may be cancelled if payment is not received by the due date and any deposit paid will be forfeit. Should you have to cancel your holiday the following charges will apply: up to 28 days loss of deposit, 27-15 days 50%, 14 days or less 100%. Holiday cancellation insurance is therefore strongly recommended.
Amendments
Should you wish to alter your arrangements after we have processed your booking a £20 per person (or £30 per unit) amendment fee will be charged. However, if within 28 days higher charges may apply especially if your arrival date is changed.
Cheques
Please make cheques payable to "Travelsmith Holidays Ltd"
A special note for Apartments, Villas and Cottages
Clients will be required to provide a credit/debit card imprint/deposit on arrival, or in respect of Green Acres and Bay Retreat a £100 deposit will be added to the total holiday invoice payable at the time of balance. This will be cancelled/fully refunded after departure, subject to any deduction for breakages, loss and/or damage and/or if the unit is left in an unacceptable condition. Liability is not limited to £100 in the event of loss/damage in excess of this figure and if in the unlikely event higher charges are applicable we would seek further payment from the credit/debit card supplied at the time of booking or require supplementary payment by cheque or credit card. In addition, charges may apply where through unacceptable behaviour, disruption and severe inconvenience is caused to fellow guests.
Accommodation and meals
No allowance given for unused accommodation or meals not taken due to temporary absence, including late arrival on the first day or early departure on the last day.
Room types (applicable to all accommodation)
Double = 1 large bed. Twin = 2 single beds. Family Room = double or twin with bunk beds. Treble = double + single bed. 3-bedded = 3 single beds. Where sofa beds are used in self catering, in line with maximum capacities they are always a double bed unless otherwise specified.
Special diets at Porth Veor Manor
Vegetarian dishes are available daily. However depending on specific dietary requirements there may be a restricted menu. It is important that prior notice is given so that we may assist wherever possible.
Check in/check out
Normally your accommodation will be ready on arrival day as follows: Pendeen & Porth Veor Manor Hotel 3pm; Tregurrian Apartments 3.30pm; Porth Veor Villas & Apartments, Porth Cottage, The Beach House, Beachcombers, Waves, Green Acres and Bay Retreat 4pm. On departure please vacate by 10am so that we can service it in good time prior to new arrivals. Late departures may be subject to a higher charge.
Late arrivals
Check in is up to 9pm (10.30pm for Porth Veor Manor). Arrivals later than these times can only be accepted in exceptional circumstances and by prior arrangement. Should you be arriving later due to a delayed flight or any other travel problem, please call in advance with your estimated time of arrival.
Contact numbers are:
Porth Veor, Porth Cottage & The Beach House 01637 873274.
Tregurrian 01637 839541.
Beachcombers/Waves 01637 839542.
Pendeen 01637 839543.
Green Acres 01637 839544.
Bay Retreat 01637 839545.
With specific regard to Beachcombers, Waves, Tregurrian, Green Acres and Bay Retreat where reception is not manned all day there is also an 'outside safe' system for collection of keys and important arrival information, details provided with your confirmation and account. If accommodation is not taken up, without prior notification by 9am on the day immediately after your scheduled arrival day, the Management reserves the right to re-let the accommodation.
Cots and high chairs
These are provided (excluding bedding) free of charge, subject to advance booking only, at all featured properties.
Disabled clients
Most welcome at all of our properties and we will be pleased to assist wherever possible. However, please note that the majority of our accommodation is entirely unsuitable for those confined to a wheelchair or with severe walking difficulties. Please refer to our individual property descriptions for specific information and do not hesitate to seek advice from us when booking. It is vitally important that you supply full details of any disability when booking and if necessary, confirm in writing.
Swimming pools
Please note that they may be subject to closure or restricted use in line with any safety requirements which may be imposed by local authorities at any time, or for any other health or safety reasons. NB It is a condition of use that all guests fully comply with safety instructions.
Porth Veor Manor
Subject to weather conditions our heated outdoor pool is open Apr-Oct and is available to any guests from our other properties. Please advise reception on arrival before use.
Green Acres
Heated indoor pool open all year round.
Laundry facilities
Laundry facilities are at Beachcombers (payable by tokens from reception) and Green Acres (both coin operated). In addition, we offer a full laundry service to all hotel and self catering guests at all our featured properties except Green Acres and Bay Retreat.
Bed linen and towels
Bed linen, towels and tea towels are provided in all units. Beach towels can be obtained from reception at Beachcombers, Tregurrian, Waves and Porth Veor Manor only.
Parking
All our featured properties have their own private car park. With specific reference to the Beachcombers & Waves there is one guaranteed space for each apartment. Where clients bring two cars in respect of one apartment if there is insufficient space in our private car park, there is a public car park opposite the complex (payable locally).
Dress code at Beaucliffes Restaurant in Porth Veor Manor
We would respectfully ask that smart casual wear is worn for dinner. Thank you for your co-operation.
Conduct
The Management reserves the right to decline acceptance of any booking and to expel anyone whose conduct is deemed to be detrimental to the hotels, villas, cottages or apartments and the comfort of all other guests. We are sure this ruling can only prove beneficial for the vast majority of clients.
Pets
With the exception of registered guide/service dogs (welcome free of charge) we regret that pets cannot be accepted at Beachcombers, Tregurrian, Waves, Porth Veor Manor, Pendeen, The Beach House and Porth Cottage. It is also not permitted to leave pets in your vehicle in our car parks overnight. There are three cottages at Green Acres and six villas at Bay Retreat where dogs are welcome, subject to compliance with site rules, supplied on arrival. If unsure, please ask when booking.
Website information
All details have been compiled as carefully as possible to ensure accuracy at the time of publication. If any material changes subsequently occur, we will notify you accordingly.
Our liability
We accept full responsibility for ensuring that the accommodation provided is in accordance with the descriptions in this brochure. No liability is accepted for any accidental injury either to any guest or for any loss or damage to their property including vehicles, however caused. We reserve the right to amend or withdraw any amenity or facility due to operational safety reasons. Naturally every effort will be made to restore any such loss of facility with a minimum of delay. If any advertised facility is withdrawn or unavailable we will notify you in advance where possible.
At your service
If you have any queries or require further information please just ask.
How to reach our holiday properties
Directions can be found on our main menu (left hand side).
Travelsmith Holidays Ltd is VAT registered - 732 2215 74.
